The other day, I began my list for the Top 10 issues in health care that I expect to see in 2011.
Today, I’ve added four more items to my list, as well as included links to the items discussed on yesterday’s blog. Again, join in the discussion if you wish to add, delete or create a more specific list of your own.
Top 10 List, Day 2:
4. Health Care Amenities. Hospitals and health care facilities are going to increase amenities and improve the service aspects of care. Henry Ford West Bloomfield Hospital is a great example of providing high-touch, healing surroundings with an emphasis on hiring employees who provide service anticipating patient and family needs.
Most of these amenities are not costly, but require a commitment to assure patient experience is every bit as good as the quality and safe of care provided.