Henry Ford Hospital (HFH) President and CEO Dr. John Popovich, Jr. interviews Gwen Gnam and Madelyn Torakis in the next edition of “Interviews in front of the Living Wall: Legends Interviews.” In this segment, HFH Chief Nursing Officer Gwen Gnam and Clinical Nurse Specialist Madelyn Torakis share details of the hospital’s Magnet® Recognition Program designation journey for the Department of Nursing. Magnet® designation is the most prestigious distinction a hospital can achieve for nursing excellence, innovations in professional practice, and quality patient care.
This week, the nation is celebrating the nursing profession and the countless talented, hardworking and compassionate nurses who provide care to those in need.
To express my appreciation and gratitude to the nurses at Henry Ford Hospital, I thought it would be fitting to have a Walk in My Shoes dedicated to nurses.
So I decided to shadow not one, but three nurses: one inpatient, one outpatient and one intensive care unit.
My experience began with Vince Lehmann, R.N., nurse manager of the Pain Clinic, who invited me to his unit to visit patients and see him in action.
The patients in the Pain Clinic often are frequent visitors, which is reflected in the patient/caregiver relationship. I especially enjoyed talking to a patient who had only positive things to say about the Pain Clinic team.
Vince stressed the importance of the patient/caregiver relationship within the clinic and consequently, the ability to effectively manage service recovery .
Vince’s responsibilities don’t end there. He also does the scheduling, marketing, education, policy development and standardization of processes across all Henry Ford Pain Clinics. Even with his busy schedule, he always makes time to deliver great patient care.
Next up was Bob Stine, R.N., charge nurse of the Surgical Intensive Care Unit. A 40-bed unit, Bob has a multitude of responsibilities, including managing the beds in the unit, determining which beds are open, and which patients need to be transferred.
In the time I spent with him, I was able to meet a variety of his teammates, including case managers, physicians, residents and nurses. It is clear that Bob’s ability to communicate effectively with his team is imperative to patient care. Continue reading