Doc in the DC


Congratulations to the employees of Henry Ford. This award was won by each and every one of you…

Nancy Schlichting and Bob Riney receive the Malcolm Baldrige National Quality Award in Washington, DC.

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On the Journey from Good to Great: The Baldrige Award

I cannot tell you how proud I am of everyone at Henry Ford Health System for winning the 2011 Malcolm Baldrige National Quality Award.

Let me make that clear:  YOU WON THE BALDRIGE AWARD.

Nancy set the goal, Bob and the Executive Team set the framework, Bill Conway drove the quality agenda, and Sue Hawkins, Edie Eisenmann and their teams created the work plans and applications.

But they could not win the Baldrige Award even with all of their aspirations and actions. Only you could.

Nancy and I spoke about this after the site visit. I cannot tell you how we were in awe of the way in which every employee surveyed, individually or in groups, expressed our mission and vision, as well as identified how their work fit into the greater whole of what we do each and every day in restoring patients and communities to health and wellness.

You know that something different is happening when medical and nursing students, who are not yet Henry Ford employees, can express what we do, how we do it, and what it means in their evolution as the next generation health workers.

After winning, my deep reaction to the award is we must get better, as an organization and as individuals making up that organization.

Justin Verlander knew he won the MVP. He already is thinking about how he can be better. We should too.

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