The Annual Quality Expo

This week marked Henry Ford Health System’s 21st Annual Quality Expo.

The Quality Expo, hosted at Henry Ford Hospital, offers an opportunity for all of Henry Ford Health System to showcase the innovations and improvements made by our employees, departments and hospitals in the areas of health care quality, patient safety and care delivery.

Leo, a therapy dog at Henry Ford Wyandotte Hospital, is one of the most remarkable therapists that I have ever encountered. Leo and HFWH’s Pet Therapy Program were featured at the Quality Expo.

Henry Ford is the only health care provider in southeast Michigan to host such an event.

The Quality Expo’s features 70 projects, all of which are aimed at reducing medical errors and improving patient safety, quality and satisfaction.

As always at this event, I was truly impressed, as I walked through the poster presentations and spoke with colleagues, by the tremendous work being done by our health care teams to continuously enhance quality and safety throughout the system.

I did stop to see one of our employees, Leo, a therapy dog at Henry Ford Wyandotte Hospital.

Leo is one of the most remarkable therapists that I have ever encountered.  He is calm, friendly, and extraordinarily soothing, and part of a great program of pet therapy throughout our System.  Within minutes of being with him, all of my concerns and anxieties were gone.

(Of course, my own dog, Co Co, previously feature in Doc In the D, continues to be the one I confide in the most.  Co Co’s colleague, Mr. Mo, aka Uncle Mo, provides coverage as needed. Sometimes both are needed to “treat” me.)  Continue reading

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Preparation is Key to Joint Commission Review

Over the last week, Henry Ford Hospital and the clinics of the Henry Ford Medical Group underwent a rigorous review by its external regulatory agency, the Joint Commission.

Like a lot of things that are good for you – eating spinach or undergoing preventive health screenings like the one that each of us at age 50 looks forward to with trepidation – preparation for the visit was the most important action taken.

The reviewers were rigorous, incredibly insightful and offered exactly what is needed by all of our organizations: A second set of eyes to validate (or not) the usual work of the hospital and clinics.

The assessment includes review of all policies and procedures, facility safety, processes of care, and the medication management. Almost every process related to care of patients is scrutinized.

The method used is generally to start with a real-time patient, say someone entering the emergency department, and review the care of the patient and the rules of management followed by the hospital or clinic.

If issues are found, for example something related to medications, the reviewers go to the pharmacy area and analyze its activities.

Eventually almost all parts of the hospital are looked into with this so-called “tracer” process.

All tolled, the visit included 30 surveyor days, a review of 300 standards, and an examination of 1,300 elements of performance.

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