A Thank-You to Henry Ford Nurses

In celebration and appreciation of National Nurses Week, employees from across the Henry Ford Hospital campus took part in this special video message to thank our nurses for all they do:

Thank you to all of our nurses at Henry Ford Hospital and throughout the Health System!

If you have a special message for our nurses, please share it in the comments section below.

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Celebrating National Doctors’ Day

“Whether you think you can or you think you can’t, you’re right.”
– Henry Ford

This Saturday, March 30, we’ll honor and celebrate the work of physicians who serve our communities as part of National Doctors’ Day.

While it officially became a day of national recognition in 1991, the observance of National Doctors’ Day dates back to March 30, 1933 in Winder, Georgia, when Eudora Brown Almond, the wife of Dr. Charles B. Almond, decided to set a day aside to honor physicians.

Nearly 60 years later, President George H.W. Bush signed Proclamation 6253, establishing National Doctors’ Day to “recognize our Nation’s physicians for their leadership in the prevention and treatment of illness and injury…”

Traditionally, people celebrate the day by thanking their physicians, mailing greeting cards, or sending flowers.

The red carnation is commonly associated with the National Doctors’ Day. The first observance in 1933 included the mailing greeting cards and placing flowers on graves of deceased doctors. Continue reading

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Leading the Way: The Future of Health Care

For the 2012 Henry Ford Hospital Grand Ball, we wanted to make a high-impact video that expresses the passion that we have for our great hospital’s past and its future.

Enter our creative partners from DBA. They donated their time and talent to create a video modeled after the popular TED talk format to serve as that vehicle.

Actors being far too expensive, we found someone else to read the lines. And read the lines…and read the lines. (How do actors do this every day?)

I hope the above video from the 2012 Grand Ball inspires, motivates and excites you about the future of health care at Henry Ford Hospital.

Change is coming, we are ready, we are Henry Ford Hospital.

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The 100th Blog Post

Henry Ford Hospital’s 100th anniversary is still two years away, but here’s something we can celebrate now: The 100th blog post on Doc in the D.

While it comes with a little less fanfare than our planned celebration in 2015, it’s still an important milestone in our journey at Henry Ford Hospital.

I’ve been blogging since 2010 when I became the President and CEO of Henry Ford Hospital. I saw this blog as an opportunity to share with our employees and the community my experiences running a hospital that serves as a national leader and a beacon of hope in our city.

It’s also given me a chance to share YOUR stories; the people on our campus who work so hard every day to provide the best care and support to our patients and their families.

I’m really looking forward to the next 100 posts. Thank you for reading Doc in the D!

Here’s a look back at the first 100 blog posts on Doc in the D:

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Get Ready, ‘Cause Here We Come!’

I love Motown.

Both the City and the music.

Smokey, Marvin, Supremes, Mary Wells, Four Tops, Temptations. I grew up on this music. It gave me pride, and I listened and danced to it when I was a kid (in a previous century).

How great is it that Hitsville USA (the Motown Museum) is down the street from Henry Ford Hospital on the Boulevard? The Motown sound defines Detroit and is a rich part of the history of the city. Just like Henry Ford Hospital.

So when we were looking for a song to use in this year’s employee video for the annual Grand Ball hospital fundraiser, a Motown hit was an obvious choice.

I know one of our competitors has used a Four Tops number to be part of their marketing program. I applaud their taste and their use of “Detroit Products, Detroit Pride.”

But for our video, we found a hit that is enduring and not only highlights our Motown connection, but signifies the future of health care at Henry Ford, in that:

– Change is coming
– We are ready
– We are Henry Ford
– Get ready, ‘cause here we come!’

The above video received laughs, cheers and applause at last weekend’s Grand Ball. And it’s no surprise; the video features members our talented, positive and amazing health care team at Henry Ford Hospital.

Before you comment on the dancing of the CEO, I want to point out: Continue reading

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Detroit Top 10

The “Walk in My Shoes” experience with Delise Baker, a member of our concierge team at Henry Ford Hospital, inspired me to think about some of my favorite local spots in and around Detroit.

The DIA is No. 1 on my Top 10 list for places to see in Detroit. What’s your No. 1 pick for Detroit?

After all, one of the questions asked of every concierge – whether working at a hospital or a hotel – is “where should I visit while I’m in town?”

So here are two of my “Top 10” lists, one containing locations within Detroit city limits, and the other venturing out into the surrounding area of metro Detroit.

Feel free to add some of your favorite Detroit and metro Detroit locations in the comments section below.

Top 10 Things to See in the City of Detroit

1. The Detroit Institute of Arts (5200 Woodward Ave.)

2. Belle Isle (8109 East Jefferson Ave.)

3. Eastern Market (2934 Russell St.)

4. Fisher Building (3011 West Grand Blvd.)

5. Riverfront Walk (600 Renaissance Center)

6. Motown Historic Museum (2648 West Grand Blvd.)

Continue reading

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At Your Service

Ever show up at a new location for an important event or meeting, maybe a new city, say a hotel or large office building, and your first response is: “Where am I, and where do I go?”

I certainly have (unfortunately that is happening to me even when I go to an old location!).

No map or sign ever seems to be good enough to navigate, although I do like instructions like “follow the yellow arrow.” 

Isn’t it great when someone takes the time to direct you and escort you to where you need to go?

Coming to a large, hospital in an unfamiliar city to navigate your way through an already complex System, is … quite frankly, overwhelming.

As we work toward making it simple to get around a very large institution like Henry Ford Hospital, we have learned from the hotel industry that there is no substitute for a person to help patients through an anxiety.

Regardless of where you’re traveling, it is not uncommon to be assisted by a concierge team when checking into your hotel. You may be greeted by a concierge member who shares with you any necessary information you may need for your stay and he or she is available at any time to answer your questions and concerns.

When coming to a new hospital and clinic, this type of service is vital to lessen the stress and make sure the patient and family can concentrate on the medical issues and return to health.

I was given the opportunity to shadow Delise Baker, one of Henry Ford Hospital’s concierge members  from the Referring Physician’s Office.

With approximately 40 percent of outstate growth patients coming to the hospital from more than 35 miles away, this is not only an added customer service amenity for our patients – it’s a necessity. Continue reading

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Q: What Do You Hope to Accomplish?

I am going to ask you a question.

You have 15 seconds to answer it:

Looking back on your career and life 20 or 30 years from now, what do yo want to say you’ve accomplished?  Go.

Here’s my response to the question:

I want to have moved Henry Ford Hospital to greater national prominence for excellence in health care and transformed our immediate neighborhood into a vibrant safe and enriching community.

Now it’s your turn.

Please post your responses below in the comments section.

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Henry Ford Hospital Gives Thanks

It’s time to call in a refill on that prescription I wrote last Thanksgiving. No, not the one where I encourage extra helpings of turkey and pumpkin pie (though, it’s okay to indulge just for one day).

This prescription is about giving thanks, something that research has shown to have a positive impact on your emotional and physical health.

As you’ll see in this video, many members of our outstanding health care team have already filled the prescription and shared their reasons for being thankful.

So now it’s your turn.

To our team who gives so much each and every day to care for others at Henry Ford, please consider sharing in the comments section below what you’re thankful for this Thanksgiving.

And let’s not forget the “giving” part of Thanksgiving!

I know that many of you will use your time off work this holiday weekend to give back to the community. I’d love to read about your plans in the comments section.

I’d also like to give a heartfelt “thanks” to everyone on our health care team who will be working over the holiday weekend.  We are so grateful to have you on our team and for all that you give of yourselves to return our patients to good health.

Thank You and Happy Thanksgiving!

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The Annual Quality Expo

This week marked Henry Ford Health System’s 21st Annual Quality Expo.

The Quality Expo, hosted at Henry Ford Hospital, offers an opportunity for all of Henry Ford Health System to showcase the innovations and improvements made by our employees, departments and hospitals in the areas of health care quality, patient safety and care delivery.

Leo, a therapy dog at Henry Ford Wyandotte Hospital, is one of the most remarkable therapists that I have ever encountered. Leo and HFWH’s Pet Therapy Program were featured at the Quality Expo.

Henry Ford is the only health care provider in southeast Michigan to host such an event.

The Quality Expo’s features 70 projects, all of which are aimed at reducing medical errors and improving patient safety, quality and satisfaction.

As always at this event, I was truly impressed, as I walked through the poster presentations and spoke with colleagues, by the tremendous work being done by our health care teams to continuously enhance quality and safety throughout the system.

I did stop to see one of our employees, Leo, a therapy dog at Henry Ford Wyandotte Hospital.

Leo is one of the most remarkable therapists that I have ever encountered.  He is calm, friendly, and extraordinarily soothing, and part of a great program of pet therapy throughout our System.  Within minutes of being with him, all of my concerns and anxieties were gone.

(Of course, my own dog, Co Co, previously feature in Doc In the D, continues to be the one I confide in the most.  Co Co’s colleague, Mr. Mo, aka Uncle Mo, provides coverage as needed. Sometimes both are needed to “treat” me.)  Continue reading

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