The Legends Interviews: Gwen Gnam and Madelyn Torakis

Henry Ford Hospital (HFH) President and CEO Dr. John Popovich, Jr. interviews Gwen Gnam and Madelyn Torakis in the next edition of “Interviews in front of the Living Wall: Legends Interviews.” In this segment, HFH Chief Nursing Officer Gwen Gnam and Clinical Nurse Specialist Madelyn Torakis share details of the hospital’s Magnet® Recognition Program designation journey for the Department of Nursing. Magnet® designation is the most prestigious distinction a hospital can achieve for nursing excellence, innovations in professional practice, and quality patient care.

“The Legends Interviews” segments were filmed in the Henry Ford Hospital Atrium. To view past videos, click the “Legends Interviews” tag at the bottom of this post.

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The Legends Interviews: Dr. Lisa Newman

Henry Ford Hospital President and CEO Dr. John Popovich, Jr. interviews Dr. Lisa Newman in the next edition of “Interviews in Front of the Living Wall: Legends Interviews.” In this segment, Dr. Newman, Director of the Breast Oncology Program at the Henry Ford Cancer Institute, discusses advances in breast cancer diagnosis and treatment.

“The Legends Interviews” segments were filmed in the Henry Ford Hospital Atrium. To view past videos, click the “Legends Interviews” tag at the bottom of this post.

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2018: Reflections on gratitude

Cover of the card reads "1.1.18"

GRATITUDE (noun): Thankfulness or gratefulness, from the Latin Gratus, pleasing, thankful

In following with tradition during my tenure as President and CEO of Henry Ford Hospital, I am pleased to share my annual holiday card with you.

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Doc in the D discloses e-reader favorites and more

Dr. John Popovich relaxes with a good book – on his e-reader.

Reading is one of my great passions. Next to hitting a small white ball down the middle of a green fairway, it is how I love go to spend my free time. To say my reading inventory is eclectic would be an understatement. I read for pleasure, for fun, for knowledge, for growth.

Electronic readers have enriched my reading experience. I know many of you insist on a paper book, newspaper or pamphlet as the only way reading should be experienced. Don’t get me wrong, there is something comforting about having the Sunday New York Times or Saturday Wall Street Journal in the morning sitting alongside a fresh cup of coffee, but electronic readers have transformed access and accessibility to all forms of literature and news. It is just so easy to acquire new books and the latest papers, whether by purchase or going to the library.

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The Legends Interviews: Dr. Joseph Hoegler

Henry Ford Hospital President and CEO Dr. John Popovich, Jr. interviews Dr. Joseph Hoegler in the fourth edition of Interviews in Front of the Living Wall: Legends Interviews. In this segment, Dr. Hoegler, a Henry Ford Hospital orthopedic trauma surgeon, reviews advances in trauma and orthopedic medicine.

“The Legends Interviews” segments were filmed in the Henry Ford Hospital Atrium. To view past videos, click the “Legends Interviews” tag at the bottom of this post.

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The Legends Interviews: Dr. Tamer Ghanem

Henry Ford Hospital President and CEO Dr. John Popovich, Jr. interviews Dr. Tamer Ghanem in the third edition of “Interviews in Front of the Living Wall: Legends Interviews.” In this segment, Dr. Ghanem, Henry Ford Hospital head and neck surgeon discusses current and future practices in head and neck reconstructive surgery, cancer treatment and more.

“The Legends Interviews” segments were filmed in the Henry Ford Hospital Atrium. To view past videos, click the “Legends Interviews” tag at the bottom of this post.

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The Legends Interviews: Dr. Stephan Mayer

Henry Ford Hospital President and CEO Dr. John Popovich, Jr. interviews Dr. Stephan Mayer in the second edition of “Interviews in Front of the Living Wall: Legends Interviews.” In this segment, Dr. Mayer, Chairman of the Henry Ford Health System Department of Neurology, discusses advances in stroke treatment and other advances in neurology.

“The Legends Interviews” segments were filmed in the Henry Ford Hospital Atrium. To view past videos, click the “Legends Interviews” tag at the bottom of this post.

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The Legends Interviews: Dr. Mani Menon

Henry Ford Hospital President and CEO Dr. John Popovich, Jr. launches a new chapter in the Interviews in Front of the Living Wall series with the Legends Interviews. In this segment, Dr. Popovich interviews Dr. Mani Menon, Chairman of the Henry Ford Hospital Department of Urology and Director of the Vattikuti Urology Institute.

Dr. Menon discusses the minimally invasive surgical procedure he developed that treats prostate cancer utilizing robotic technology and other innovations in prostate surgery.

“The Legends Interviews” segments were filmed in the Henry Ford Hospital Atrium. To view past videos, click the “Legends Interviews” tag at the bottom of this post.

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Detroit Top 10

The “Walk in My Shoes” experience with Delise Baker, a member of our concierge team at Henry Ford Hospital, inspired me to think about some of my favorite local spots in and around Detroit.

The DIA is No. 1 on my Top 10 list for places to see in Detroit. What’s your No. 1 pick for Detroit?

After all, one of the questions asked of every concierge – whether working at a hospital or a hotel – is “where should I visit while I’m in town?”

So here are two of my “Top 10” lists, one containing locations within Detroit city limits, and the other venturing out into the surrounding area of metro Detroit.

Feel free to add some of your favorite Detroit and metro Detroit locations in the comments section below.

Top 10 Things to See in the City of Detroit

1. The Detroit Institute of Arts (5200 Woodward Ave.)

2. Belle Isle (8109 East Jefferson Ave.)

3. Eastern Market (2934 Russell St.)

4. Fisher Building (3011 West Grand Blvd.)

5. Riverfront Walk (600 Renaissance Center)

6. Motown Historic Museum (2648 West Grand Blvd.)

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At Your Service

Ever show up at a new location for an important event or meeting, maybe a new city, say a hotel or large office building, and your first response is: “Where am I, and where do I go?”

I certainly have (unfortunately that is happening to me even when I go to an old location!).

No map or sign ever seems to be good enough to navigate, although I do like instructions like “follow the yellow arrow.” 

Isn’t it great when someone takes the time to direct you and escort you to where you need to go?

Coming to a large, hospital in an unfamiliar city to navigate your way through an already complex System, is … quite frankly, overwhelming.

As we work toward making it simple to get around a very large institution like Henry Ford Hospital, we have learned from the hotel industry that there is no substitute for a person to help patients through an anxiety.

Regardless of where you’re traveling, it is not uncommon to be assisted by a concierge team when checking into your hotel. You may be greeted by a concierge member who shares with you any necessary information you may need for your stay and he or she is available at any time to answer your questions and concerns.

When coming to a new hospital and clinic, this type of service is vital to lessen the stress and make sure the patient and family can concentrate on the medical issues and return to health.

I was given the opportunity to shadow Delise Baker, one of Henry Ford Hospital’s concierge members  from the Referring Physician’s Office.

With approximately 40 percent of outstate growth patients coming to the hospital from more than 35 miles away, this is not only an added customer service amenity for our patients – it’s a necessity. Continue reading

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