I recently heard Dr. John Noseworthy talk about the purpose of the Mayo Clinic, and his words resonated with me because they similarly described the heart and soul of Henry Ford Hospital.
I have seldom used guest columns in Doc in the D, but I found this story so compelling and indicative of such a positive safety culture that I wanted to share it with you.
This is a piece written by Dr. Manu Malhotra, one of our Associate Chief Medical Officers at Henry Ford Hospital and a long-standing member of our Department of Emergency Medicine. Dr. Malhotra provides a “speak up” story that could have had a much different interchange between the physician and a respiratory therapist. He astutely observes the power of honoring someone speaking up, not in the circumstances that prevented an error but honoring the environment that empowers all to speak up, even if not correct.
Great tribute to all and indicative of a culture we wish to build and a behaviors we wish to have second nature. Continue reading