Detroit Top 10

The “Walk in My Shoes” experience with Delise Baker, a member of our concierge team at Henry Ford Hospital, inspired me to think about some of my favorite local spots in and around Detroit.

The DIA is No. 1 on my Top 10 list for places to see in Detroit. What’s your No. 1 pick for Detroit?

After all, one of the questions asked of every concierge – whether working at a hospital or a hotel – is “where should I visit while I’m in town?”

So here are two of my “Top 10” lists, one containing locations within Detroit city limits, and the other venturing out into the surrounding area of metro Detroit.

Feel free to add some of your favorite Detroit and metro Detroit locations in the comments section below.

Top 10 Things to See in the City of Detroit

1. The Detroit Institute of Arts (5200 Woodward Ave.)

2. Belle Isle (8109 East Jefferson Ave.)

3. Eastern Market (2934 Russell St.)

4. Fisher Building (3011 West Grand Blvd.)

5. Riverfront Walk (600 Renaissance Center)

6. Motown Historic Museum (2648 West Grand Blvd.)

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At Your Service

Ever show up at a new location for an important event or meeting, maybe a new city, say a hotel or large office building, and your first response is: “Where am I, and where do I go?”

I certainly have (unfortunately that is happening to me even when I go to an old location!).

No map or sign ever seems to be good enough to navigate, although I do like instructions like “follow the yellow arrow.” 

Isn’t it great when someone takes the time to direct you and escort you to where you need to go?

Coming to a large, hospital in an unfamiliar city to navigate your way through an already complex System, is … quite frankly, overwhelming.

As we work toward making it simple to get around a very large institution like Henry Ford Hospital, we have learned from the hotel industry that there is no substitute for a person to help patients through an anxiety.

Regardless of where you’re traveling, it is not uncommon to be assisted by a concierge team when checking into your hotel. You may be greeted by a concierge member who shares with you any necessary information you may need for your stay and he or she is available at any time to answer your questions and concerns.

When coming to a new hospital and clinic, this type of service is vital to lessen the stress and make sure the patient and family can concentrate on the medical issues and return to health.

I was given the opportunity to shadow Delise Baker, one of Henry Ford Hospital’s concierge members  from the Referring Physician’s Office.

With approximately 40 percent of outstate growth patients coming to the hospital from more than 35 miles away, this is not only an added customer service amenity for our patients – it’s a necessity. Continue reading

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The Annual Quality Expo

This week marked Henry Ford Health System’s 21st Annual Quality Expo.

The Quality Expo, hosted at Henry Ford Hospital, offers an opportunity for all of Henry Ford Health System to showcase the innovations and improvements made by our employees, departments and hospitals in the areas of health care quality, patient safety and care delivery.

Leo, a therapy dog at Henry Ford Wyandotte Hospital, is one of the most remarkable therapists that I have ever encountered. Leo and HFWH’s Pet Therapy Program were featured at the Quality Expo.

Henry Ford is the only health care provider in southeast Michigan to host such an event.

The Quality Expo’s features 70 projects, all of which are aimed at reducing medical errors and improving patient safety, quality and satisfaction.

As always at this event, I was truly impressed, as I walked through the poster presentations and spoke with colleagues, by the tremendous work being done by our health care teams to continuously enhance quality and safety throughout the system.

I did stop to see one of our employees, Leo, a therapy dog at Henry Ford Wyandotte Hospital.

Leo is one of the most remarkable therapists that I have ever encountered.  He is calm, friendly, and extraordinarily soothing, and part of a great program of pet therapy throughout our System.  Within minutes of being with him, all of my concerns and anxieties were gone.

(Of course, my own dog, Co Co, previously feature in Doc In the D, continues to be the one I confide in the most.  Co Co’s colleague, Mr. Mo, aka Uncle Mo, provides coverage as needed. Sometimes both are needed to “treat” me.)  Continue reading

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Relationships in Medicine

“Anything happen in your day? Anything new happening at work?”

After an extended deliberate process by leadership of Beaumont Health System and our own, Henry Ford Health System, leadership of both organizations announced a plan Wednesday to begin exclusive negotiations to create a new organization merging our operations into a new organization, to serve as a new model of health care delivery.

From left: Beaumont CEO Gene Michalski; HFHS CEO Nancy Schlichting; Beaumont CMO Dr. Ananias Diokno; Me; HFHS Board of Trustees Chair Sandy Pierce; and Beaumont Board of Trustees Chair Steve Howard at Wednesday’s press conference.

The Boards for Henry Ford and Beaumont approved a letter of intent to develop this new organization, and to enter a period of negotiations and due diligence to determine how best to bring the systems together. The goal is to create a definitive agreement for approval in the first half of 2013.

So when we go home and our spouse asks what happened at work today, we can say something more than, “Nothing, really.”

Here are comments I shared at the press conference announcing this event…

Medicine and health care create strong relationships.

Through those relationships, Henry Ford has had a long history of collaborating with Beaumont on patient care, education and research.

Many Beaumont physicians and my colleagues, including me, cared for patients together, patients who received their health care in both systems, systems with histories of clinical strength and deeply shared values.

Combining these two national leaders in clinical excellence and patient safety will transform our focus from not only healing the sick but to keeping people and our communities healthy.

The prospect of what we can do together for patients is exciting, especially opportunities to improve population health through quality, safety, integration and premier clinical programs.

This partnership can provide:

  • A comprehensive service offering to our patients with ample coverage throughout the full spectrum of medical specialties,  as well as
  • Greater access to care with broad selection of clinical sites close to home wherever you live in Southeastern Michigan.

With the installation to the EPIC electronic medical record throughout Henry Ford, both Beaumont and Henry Ford will have a common integrated medical record across all clinical sites.

  • With a common electronic medical record, patients will always be treated by a clinician who knows their history, no matter which site they visit, because their patient records will be at the clinician’s fingertips.
  • This common electronic record enhances patient safety, reduces duplication of test and services, and increase patient satisfaction.

Today’s announcement follows months of study and deliberation by both organizations on how to continue their nationally recognized industry leadership in the face of the changing health care environment. Continue reading

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To Colbert, With Love from Detroit

An invitation to Stephen Colbert to come to Henry Ford Hospital in Detroit

Dear Mr. Colbert:

I am a particular fan of your political commentary. You appear to be much more insightful than other television personalities, such as Bill O’Reilly and Rachel Maddow, although both of them seem to interject greater humor into their shows.

What I do like is your emphasis on Detroit in your comments. I particularly like the way in which you use satire to emphasize the great aspects of this city. Bravo!

See more great photos of Detroit, like the one posted above at HFH, on Facebook.

Clearly, your admiration of our city is drawing you and your entourage to “The D.” I heard several Detroiters had created a light-hearted and fun social media group called “Colbert Does Detroit (and so can you!)” aimed at bringing Comedy Central’s “The Colbert Report” and you to Detroit.

I felt it was a great opportunity for me to invite you to Henry Ford Hospital to show our pride in the flagship of the Baldrige Award winning Henry Ford Health System and for the city that’s been our home since 1915.

We are in Midtown, where young people are moving in record numbers, revitalizing this part of the city, which includes Wayne State University, the Detroit Medical Center, Detroit Institute of Arts, Orchestra Hall, the Detroit Public Library, and numerous other cultural and social sites.

So, Mr. Colbert, I know you want to come to Detroit to experience these great things first hand, but perhaps need a bit more prompting.  You have an open invitation to come visit us.

Sincerely,

Dr. John Popovich, Jr.
CEO and President
Henry Ford Hospital

By the way, Henry Ford Hospital loves Jon Stewart on “The Daily Show.” Really talented and funny guy!  Please give him our best!

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Always a Tiger

BELIEVE: Go Tigers!

OK, I will admit it.

I thought I could not watch the fifth game of the ALCS after the game four heartbreak.  I rationalized it in many ways: Too late, too tired for the early morning meeting on Friday, what happens happens.

It actually is simply because I couldn’t take the emotional wringing.  My television was in danger of damage from objects I was throwing.

I know I have been told that this is simply not something that a man of my age and responsibilities should feel; a childhood game having that kind of hold.

Then Justin Verlander took the mound, and it clicked on – it was not too late, I will not be tired, and, as I have said on many occasions in this blog, I BELIEVE.

 

 

 

 

 

 

 

 

I have been following the Tigers for over 50 years.

I learned to love them from my Mom putting me to sleep with the transistor radio tuned to Ernie Harwell and George Kell.

Seen them in Briggs Stadium, then Tiger’s Stadium, and now Comerica Park.  Shared every victory and endured every loss. Continue reading

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Waiting to Live Campaign

Did you know that roughly one-third of the more than 3,000 Michigan residents waiting for organ transplants live in Wayne County, yet only 25 percent of the county’s adults are registered organ, tissue and eye donors?

(By comparison, more than 37 percent of adults statewide and about 43 percent nationally are registered as donors.)

That’s a tremendous gap, one that our partner in organ donation, Gift of Life Michigan, hopes to close through its new ad campaign, “Waiting to Live – Wayne County.”

The campaign features five Wayne County residents – two of whom are Henry Ford Transplant Institute patients – all waiting for life-saving organ transplants.

Henry Ford Hospital has pledged our support to this campaign and our community by asking residents to consider adding their names to the Michigan Organ Donor Registry, a confidential database of people who want to give the gift of life.

I should also note that the Henry Ford Transplant Institute has joined Gift of Life Michigan, the Michigan Eye-Bank, the Michigan Health & Hospital Association and the Donate Life Coalition of Michigan to add one million names to the Michigan organ donor registry too.

As I’ve said before, transplantation of human organs is one of the great accomplishments of modern medical science.

Although still requiring lifelong care with medications and oversight, the transformation of patients, from failing organs to full of life, is truly remarkable. Continue reading

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Border-to-Border Teamwork Gets Patient Back on the Ice

Earlier this year, I shared a story about Jaime McDermott, the Leamington Flyer assistant coach who crossed the border for life-saving surgery for an ascending aortic aneurism at Henry Ford Hospital.

And I’m not just bringing up this story again because it’s an opportunity to talk about hockey while we await the return of our players to Hockeytown.

Mr. McDermott returned this week to Leamington District Memorial Hospital, to celebrate his incredible recovery and thank the staff there and the staff at Henry Ford Hospital – the two teams that worked together to ensure he would remain a vibrant husband, father, coach, and member of the Leamington community.

This story stands as great example of our relationship with the Canadian health care system. Henry Ford Hospital is ready to provide the best of care to the sickest of patients when alternatives cannot be provided from Canadian resources.

Following Mr. McDermott’s recovery, I sent a letter to Terry Shields, the acting-CEO of Leamington District Memorial Hospital.

In it, I wrote about what we often refer to as the “Miracles on the Boulevard.” These miracles are the product of many individuals, from first responders, to emergency personnel, to transporters, to customs agents, to the treating surgeons, physicians, and nurses.

The story behind the diagnosis, treatment, and eventual dramatic recovery is a tribute to all of these individuals, who, if there was delay or misstep in any part of the process, would not have created the opportunity for Mr. McDermott to be celebrated today. Continue reading

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Transporting Service Excellence

Whether it’s an inpatient arriving for an x-ray or CT scan, or a patient coming in for a routine clinic appointment, getting patients comfortably and safely from Point A to Point B is a vital component of the patient care experience at Henry Ford Hospital.

And if you’ve seen our team of patient transporters in action, you know it’s not an easy job.

Give it a try someday.

From moving a patient safely out of bed, to negotiating too narrow doorways, to maneuvering beds, gurneys or wheelchairs through the maze of corridors and crowded hallways, all while keeping the patient calm and relaxed and ensuring the patient receives a smooth and timely ride to the next destination in their treatment of care.

Have you ever tried just walking through the main hallway during the lunch hour or walking the patient floors during the height of morning patient care and rounding?

Imagine trying to weave through that crowd with a patient, equipment and a gurney.

The job of a patient transporter is essential to the everyday activity of clinicians too.

That’s why I wanted to highlight the important (and at times overlooked) role of the patient transporter, by taking a walk in the shoes of Willard Robinson.

Willard has been with the System for more than 20 years. He’s also someone I consider a “legacy employee,” because his mother also worked many years for the hospital.

Like many of our employees, Willard goes out of his way to ensure he not only does his job, but puts his patients first. Continue reading

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