I have seldom used guest columns in Doc in the D, but I found this story so compelling and indicative of such a positive safety culture that I wanted to share it with you.
This is a piece written by Dr. Manu Malhotra, one of our Associate Chief Medical Officers at Henry Ford Hospital and a long-standing member of our Department of Emergency Medicine. Dr. Malhotra provides a “speak up” story that could have had a much different interchange between the physician and a respiratory therapist. He astutely observes the power of honoring someone speaking up, not in the circumstances that prevented an error but honoring the environment that empowers all to speak up, even if not correct.
Great tribute to all and indicative of a culture we wish to build and a behaviors we wish to have second nature.Continue reading →
The decision of how federal money will be spent impacts our patients and our hospital.
The Expand Medicaid coalition – made up of Michigan hospitals, mental health care providers, physicians, community-based health centers, health plans, human service organizations and others – urges the state Legislature to join with Gov. Rick Snyder to expand Medicaid as states are authorized to do under the federal Affordable Care Act (ACA). Continue reading →
Ever show up at a new location for an important event or meeting, maybe a new city, say a hotel or large office building, and your first response is: “Where am I, and where do I go?”
I certainly have (unfortunately that is happening to me even when I go to an old location!).
No map or sign ever seems to be good enough to navigate, although I do like instructions like “follow the yellow arrow.”
Isn’t it great when someone takes the time to direct you and escort you to where you need to go?
Coming to a large, hospital in an unfamiliar city to navigate your way through an already complex System, is … quite frankly, overwhelming.
As we work toward making it simple to get around a very large institution like Henry Ford Hospital, we have learned from the hotel industry that there is no substitute for a person to help patients through an anxiety.
Regardless of where you’re traveling, it is not uncommon to be assisted by a concierge team when checking into your hotel. You may be greeted by a concierge member who shares with you any necessary information you may need for your stay and he or she is available at any time to answer your questions and concerns.
When coming to a new hospital and clinic, this type of service is vital to lessen the stress and make sure the patient and family can concentrate on the medical issues and return to health.
I was given the opportunity to shadow Delise Baker, one of Henry Ford Hospital’s concierge members from the Referring Physician’s Office.
With approximately 40 percent of outstate growth patients coming to the hospital from more than 35 miles away, this is not only an added customer service amenity for our patients – it’s a necessity. Continue reading →
It’s time to call in a refill on that prescription I wrote last Thanksgiving. No, not the one where I encourage extra helpings of turkey and pumpkin pie (though, it’s okay to indulge just for one day).
As you’ll see in this video, many members of our outstanding health care team have already filled the prescription and shared their reasons for being thankful.
So now it’s your turn.
To our team who gives so much each and every day to care for others at Henry Ford, please consider sharing in the comments section below what you’re thankful for this Thanksgiving.
And let’s not forget the “giving” part of Thanksgiving!
I know that many of you will use your time off work this holiday weekend to give back to the community. I’d love to read about your plans in the comments section.
I’d also like to give a heartfelt “thanks” to everyone on our health care team who will be working over the holiday weekend. We are so grateful to have you on our team and for all that you give of yourselves to return our patients to good health.