Legends interviews: A few extra questions

Henry Ford Hospital President and CEO Dr. John Popovich, Jr. has a little fun with his Doc in the D Legends Interview guests and asks them “a few extra questions.” Enjoy!

“The Legends Interviews” segments were filmed in the Henry Ford Hospital Atrium. To view past videos, click the “Legends Interviews” tag at the bottom of this post.

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“Speak up” for the safety of all

I have seldom used guest columns in Doc in the D, but I found this story so compelling and indicative of such a positive safety culture that I wanted to share it with you. 

This is a piece written by Dr. Manu Malhotra, one of our Associate Chief Medical Officers at Henry Ford Hospital and a long-standing member of our Department of Emergency Medicine. Dr. Malhotra provides a “speak up” story that could have had a much different interchange between the physician and a respiratory therapist. He astutely observes the power of honoring someone speaking up, not in the circumstances that prevented an error but honoring the environment that empowers all to speak up, even if not correct.

Great tribute to all and indicative of a culture we wish to build and a behaviors we wish to have second nature. Continue reading

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Resiliency in the face of tragedy

No day shall erase you from the memory of time.  -Virgil

At 36-feet high, the Last Column is a 58-ton beam that was part of the core structure of the South Tower and is covered with mementos, memorial inscriptions and missing posters.

It started like a typical late summer day at work, with the exception of the unusual clarity of the sky and the brilliance of the blue.

I was passing the residents’ lounge in Clara Ford Pavilion where two doctors were intensely absorbing the television report. A plane had been reported to have crashed into the World Trade Center.

Having traveled to LaGuardia the month before, I was trying to remember our flight trajectory during landing and contemplating how an aircraft could have gone so far off course.

Continue reading

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Expanding Medicaid in Michigan

Henry Ford Hospital’s Chief Nursing Officer, Gwen Gnam, lent her voice and her more than 34-years of nursing experience to an important topic facing our state: The expansion of Medicaid in Michigan.

Gwen took part in the Michigan Health & Hospital Association’s campaign to expand Medicaid, sharing her story as a registered nurse in this video:

The decision of how federal money will be spent impacts our patients and our hospital.

The Expand Medicaid coalition – made up of Michigan hospitals, mental health care providers, physicians, community-based health centers, health plans, human service organizations and others – urges the state Legislature to join with Gov. Rick Snyder to expand Medicaid as states are authorized to do under the federal Affordable Care Act (ACA). Continue reading

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Achieve in 2013

How’s that New Year’s resolution going so far? Are you eating healthier, spending more time at the gym, or finally writing the Great American Novel?

We all know that February can be a time when our resolutions begin to wane. You put in a pretty good effort for the first six weeks of the year, right?

So for those seeking motivation to carry on with their 2013 resolutions, I want you to watch this video:

Employees from across our hospital campus are working to ACHIEVE their 2013 goals – both personally and professionally. Continue reading

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Detroit Top 10

The “Walk in My Shoes” experience with Delise Baker, a member of our concierge team at Henry Ford Hospital, inspired me to think about some of my favorite local spots in and around Detroit.

The DIA is No. 1 on my Top 10 list for places to see in Detroit. What’s your No. 1 pick for Detroit?

After all, one of the questions asked of every concierge – whether working at a hospital or a hotel – is “where should I visit while I’m in town?”

So here are two of my “Top 10” lists, one containing locations within Detroit city limits, and the other venturing out into the surrounding area of metro Detroit.

Feel free to add some of your favorite Detroit and metro Detroit locations in the comments section below.

Top 10 Things to See in the City of Detroit

1. The Detroit Institute of Arts (5200 Woodward Ave.)

2. Belle Isle (8109 East Jefferson Ave.)

3. Eastern Market (2934 Russell St.)

4. Fisher Building (3011 West Grand Blvd.)

5. Riverfront Walk (600 Renaissance Center)

6. Motown Historic Museum (2648 West Grand Blvd.)

Continue reading

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At Your Service

Ever show up at a new location for an important event or meeting, maybe a new city, say a hotel or large office building, and your first response is: “Where am I, and where do I go?”

I certainly have (unfortunately that is happening to me even when I go to an old location!).

No map or sign ever seems to be good enough to navigate, although I do like instructions like “follow the yellow arrow.” 

Isn’t it great when someone takes the time to direct you and escort you to where you need to go?

Coming to a large, hospital in an unfamiliar city to navigate your way through an already complex System, is … quite frankly, overwhelming.

As we work toward making it simple to get around a very large institution like Henry Ford Hospital, we have learned from the hotel industry that there is no substitute for a person to help patients through an anxiety.

Regardless of where you’re traveling, it is not uncommon to be assisted by a concierge team when checking into your hotel. You may be greeted by a concierge member who shares with you any necessary information you may need for your stay and he or she is available at any time to answer your questions and concerns.

When coming to a new hospital and clinic, this type of service is vital to lessen the stress and make sure the patient and family can concentrate on the medical issues and return to health.

I was given the opportunity to shadow Delise Baker, one of Henry Ford Hospital’s concierge members  from the Referring Physician’s Office.

With approximately 40 percent of outstate growth patients coming to the hospital from more than 35 miles away, this is not only an added customer service amenity for our patients – it’s a necessity. Continue reading

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Q: What Do You Hope to Accomplish?

I am going to ask you a question.

You have 15 seconds to answer it:

Looking back on your career and life 20 or 30 years from now, what do yo want to say you’ve accomplished?  Go.

Here’s my response to the question:

I want to have moved Henry Ford Hospital to greater national prominence for excellence in health care and transformed our immediate neighborhood into a vibrant safe and enriching community.

Now it’s your turn.

Please post your responses below in the comments section.

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Henry Ford Hospital Gives Thanks

It’s time to call in a refill on that prescription I wrote last Thanksgiving. No, not the one where I encourage extra helpings of turkey and pumpkin pie (though, it’s okay to indulge just for one day).

This prescription is about giving thanks, something that research has shown to have a positive impact on your emotional and physical health.

As you’ll see in this video, many members of our outstanding health care team have already filled the prescription and shared their reasons for being thankful.

So now it’s your turn.

To our team who gives so much each and every day to care for others at Henry Ford, please consider sharing in the comments section below what you’re thankful for this Thanksgiving.

And let’s not forget the “giving” part of Thanksgiving!

I know that many of you will use your time off work this holiday weekend to give back to the community. I’d love to read about your plans in the comments section.

I’d also like to give a heartfelt “thanks” to everyone on our health care team who will be working over the holiday weekend.  We are so grateful to have you on our team and for all that you give of yourselves to return our patients to good health.

Thank You and Happy Thanksgiving!

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