I wanted to share with you my thoughts and hope for the future of Detroit – and the role Henry Ford will play in our city’s future – following Mayor Dave Bing’s State of the City address:
How’s that New Year’s resolution going so far? Are you eating healthier, spending more time at the gym, or finally writing the Great American Novel?
We all know that February can be a time when our resolutions begin to wane. You put in a pretty good effort for the first six weeks of the year, right?
So for those seeking motivation to carry on with their 2013 resolutions, I want you to watch this video:
For the 2012 Henry Ford Hospital Grand Ball, we wanted to make a high-impact video that expresses the passion that we have for our great hospital’s past and its future.
Enter our creative partners from DBA. They donated their time and talent to create a video modeled after the popular TED talk format to serve as that vehicle.
Actors being far too expensive, we found someone else to read the lines. And read the lines…and read the lines. (How do actors do this every day?)
I hope the above video from the 2012 Grand Ball inspires, motivates and excites you about the future of health care at Henry Ford Hospital.
Change is coming, we are ready, we are Henry Ford Hospital.
“Everybody can be great, because everybody can serve.”
– Rev. Dr. Martin Luther King, Jr.
I grew up in a time when there was a threat of weapons of mass destruction, an unpopular war in a far-away country, economic uncertainty, and violence amongst our people. I was influenced, as a child, by John F. Kennedy, who as President dared us to do what we could only dream.
As the years have passed, I am now more greatly influenced by another noble man, the most eloquent and articulate spokesman of peace and justice and one of the most courageous Americans of our time: Rev. Dr. Martin Luther King, Jr.
He dared us to dream of what we could collectively be. His messages are as vibrant, powerful and meaningful today as they were nearly 50 years ago.
His life has special impact for me and every American, for he helped to free us of the illusion that we can somehow lift ourselves up by holding others down.
He filled a great void in our nation, and answered our collective longing to become a country that truly lives by its noblest principles.
He spoke to me when he preached that the yoke of oppression shackled the oppressor as well as the oppressed. He realized that oppression was more the result of a culture afraid of change than the result of hatred, and that the hearts and minds of well-intentioned moderates were more important to change than the actions of extremists.
He knew that a country could not truly be great when it did not live by its professed values, nor could any country truly be free when any of its people were not provided the freedoms and opportunities of the most privileged.
This was the same American dream that my Grandparents sought when they came to this country almost 100 years ago. Continue reading
“Be Great in Act; As You Have Been in Thought.”
— William Shakespeare
Each year that I’ve been President and CEO of Henry Ford Hospital, I’ve made it a tradition to send my colleagues and my team a New Year’s card with a very special message.
In 2011, that message was BELIEVE. Our belief in our mission, each other, our work and our city is what drives our relationships and emotional engagement in what we do every day.
Our belief in what Henry Ford Hospital is, belief in who we are, each other, our work and our city. This special role that we play, although not perfectly fulfilled at all times, is what drives our relationships and emotional engagement in what we do every day. And health care is all about belief.
In 2012, I challenged our team to DREAM big, consider the thoughts and possibilities that our beliefs would create. Dream beyond the limits of our doubts, our fears and our reluctance. Dream the dreams of our forefathers and our children. Dream about the greatness that can be created at Henry Ford Hospital and the Henry Ford Medical Group; true greatness that no one could argue.
And when you truly believe and your dreams do not place limits on yourself, it is time to ACHIEVE.
Each time, every patient, every encounter, everything that we do – ACHIEVE, the word that I hope will inspire all of us in our actions throughout 2013.
Below is my New Year’s card, which I now share with you.
Happy New Year!
Ever show up at a new location for an important event or meeting, maybe a new city, say a hotel or large office building, and your first response is: “Where am I, and where do I go?”
I certainly have (unfortunately that is happening to me even when I go to an old location!).
No map or sign ever seems to be good enough to navigate, although I do like instructions like “follow the yellow arrow.”
Isn’t it great when someone takes the time to direct you and escort you to where you need to go?
Coming to a large, hospital in an unfamiliar city to navigate your way through an already complex System, is … quite frankly, overwhelming.
As we work toward making it simple to get around a very large institution like Henry Ford Hospital, we have learned from the hotel industry that there is no substitute for a person to help patients through an anxiety.
Regardless of where you’re traveling, it is not uncommon to be assisted by a concierge team when checking into your hotel. You may be greeted by a concierge member who shares with you any necessary information you may need for your stay and he or she is available at any time to answer your questions and concerns.
When coming to a new hospital and clinic, this type of service is vital to lessen the stress and make sure the patient and family can concentrate on the medical issues and return to health.
I was given the opportunity to shadow Delise Baker, one of Henry Ford Hospital’s concierge members from the Referring Physician’s Office.
With approximately 40 percent of outstate growth patients coming to the hospital from more than 35 miles away, this is not only an added customer service amenity for our patients – it’s a necessity. Continue reading
This week marked Henry Ford Health System’s 21st Annual Quality Expo.
The Quality Expo, hosted at Henry Ford Hospital, offers an opportunity for all of Henry Ford Health System to showcase the innovations and improvements made by our employees, departments and hospitals in the areas of health care quality, patient safety and care delivery.
Henry Ford is the only health care provider in southeast Michigan to host such an event.
The Quality Expo’s features 70 projects, all of which are aimed at reducing medical errors and improving patient safety, quality and satisfaction.
As always at this event, I was truly impressed, as I walked through the poster presentations and spoke with colleagues, by the tremendous work being done by our health care teams to continuously enhance quality and safety throughout the system.
I did stop to see one of our employees, Leo, a therapy dog at Henry Ford Wyandotte Hospital.
Leo is one of the most remarkable therapists that I have ever encountered. He is calm, friendly, and extraordinarily soothing, and part of a great program of pet therapy throughout our System. Within minutes of being with him, all of my concerns and anxieties were gone.
(Of course, my own dog, Co Co, previously feature in Doc In the D, continues to be the one I confide in the most. Co Co’s colleague, Mr. Mo, aka Uncle Mo, provides coverage as needed. Sometimes both are needed to “treat” me.) Continue reading
Whether it’s an inpatient arriving for an x-ray or CT scan, or a patient coming in for a routine clinic appointment, getting patients comfortably and safely from Point A to Point B is a vital component of the patient care experience at Henry Ford Hospital.
And if you’ve seen our team of patient transporters in action, you know it’s not an easy job.
Give it a try someday.
From moving a patient safely out of bed, to negotiating too narrow doorways, to maneuvering beds, gurneys or wheelchairs through the maze of corridors and crowded hallways, all while keeping the patient calm and relaxed and ensuring the patient receives a smooth and timely ride to the next destination in their treatment of care.
Have you ever tried just walking through the main hallway during the lunch hour or walking the patient floors during the height of morning patient care and rounding?
Imagine trying to weave through that crowd with a patient, equipment and a gurney.
The job of a patient transporter is essential to the everyday activity of clinicians too.
That’s why I wanted to highlight the important (and at times overlooked) role of the patient transporter, by taking a walk in the shoes of Willard Robinson.
Willard has been with the System for more than 20 years. He’s also someone I consider a “legacy employee,” because his mother also worked many years for the hospital.
Like many of our employees, Willard goes out of his way to ensure he not only does his job, but puts his patients first. Continue reading