Achieve in 2013

How’s that New Year’s resolution going so far? Are you eating healthier, spending more time at the gym, or finally writing the Great American Novel?

We all know that February can be a time when our resolutions begin to wane. You put in a pretty good effort for the first six weeks of the year, right?

So for those seeking motivation to carry on with their 2013 resolutions, I want you to watch this video:

Employees from across our hospital campus are working to ACHIEVE their 2013 goals – both personally and professionally. Continue reading

Share Doc in the D:

Leading the Way: The Future of Health Care

For the 2012 Henry Ford Hospital Grand Ball, we wanted to make a high-impact video that expresses the passion that we have for our great hospital’s past and its future.

Enter our creative partners from DBA. They donated their time and talent to create a video modeled after the popular TED talk format to serve as that vehicle.

Actors being far too expensive, we found someone else to read the lines. And read the lines…and read the lines. (How do actors do this every day?)

I hope the above video from the 2012 Grand Ball inspires, motivates and excites you about the future of health care at Henry Ford Hospital.

Change is coming, we are ready, we are Henry Ford Hospital.

Share Doc in the D:

The 100th Blog Post

Henry Ford Hospital’s 100th anniversary is still two years away, but here’s something we can celebrate now: The 100th blog post on Doc in the D.

While it comes with a little less fanfare than our planned celebration in 2015, it’s still an important milestone in our journey at Henry Ford Hospital.

I’ve been blogging since 2010 when I became the President and CEO of Henry Ford Hospital. I saw this blog as an opportunity to share with our employees and the community my experiences running a hospital that serves as a national leader and a beacon of hope in our city.

It’s also given me a chance to share YOUR stories; the people on our campus who work so hard every day to provide the best care and support to our patients and their families.

I’m really looking forward to the next 100 posts. Thank you for reading Doc in the D!

Here’s a look back at the first 100 blog posts on Doc in the D:

Share Doc in the D:

Get Ready, ‘Cause Here We Come!’

I love Motown.

Both the City and the music.

Smokey, Marvin, Supremes, Mary Wells, Four Tops, Temptations. I grew up on this music. It gave me pride, and I listened and danced to it when I was a kid (in a previous century).

How great is it that Hitsville USA (the Motown Museum) is down the street from Henry Ford Hospital on the Boulevard? The Motown sound defines Detroit and is a rich part of the history of the city. Just like Henry Ford Hospital.

So when we were looking for a song to use in this year’s employee video for the annual Grand Ball hospital fundraiser, a Motown hit was an obvious choice.

I know one of our competitors has used a Four Tops number to be part of their marketing program. I applaud their taste and their use of “Detroit Products, Detroit Pride.”

But for our video, we found a hit that is enduring and not only highlights our Motown connection, but signifies the future of health care at Henry Ford, in that:

– Change is coming
– We are ready
– We are Henry Ford
– Get ready, ‘cause here we come!’

The above video received laughs, cheers and applause at last weekend’s Grand Ball. And it’s no surprise; the video features members our talented, positive and amazing health care team at Henry Ford Hospital.

Before you comment on the dancing of the CEO, I want to point out: Continue reading

Share Doc in the D:

At Your Service

Ever show up at a new location for an important event or meeting, maybe a new city, say a hotel or large office building, and your first response is: “Where am I, and where do I go?”

I certainly have (unfortunately that is happening to me even when I go to an old location!).

No map or sign ever seems to be good enough to navigate, although I do like instructions like “follow the yellow arrow.” 

Isn’t it great when someone takes the time to direct you and escort you to where you need to go?

Coming to a large, hospital in an unfamiliar city to navigate your way through an already complex System, is … quite frankly, overwhelming.

As we work toward making it simple to get around a very large institution like Henry Ford Hospital, we have learned from the hotel industry that there is no substitute for a person to help patients through an anxiety.

Regardless of where you’re traveling, it is not uncommon to be assisted by a concierge team when checking into your hotel. You may be greeted by a concierge member who shares with you any necessary information you may need for your stay and he or she is available at any time to answer your questions and concerns.

When coming to a new hospital and clinic, this type of service is vital to lessen the stress and make sure the patient and family can concentrate on the medical issues and return to health.

I was given the opportunity to shadow Delise Baker, one of Henry Ford Hospital’s concierge members  from the Referring Physician’s Office.

With approximately 40 percent of outstate growth patients coming to the hospital from more than 35 miles away, this is not only an added customer service amenity for our patients – it’s a necessity. Continue reading

Share Doc in the D:

Henry Ford Hospital Gives Thanks

It’s time to call in a refill on that prescription I wrote last Thanksgiving. No, not the one where I encourage extra helpings of turkey and pumpkin pie (though, it’s okay to indulge just for one day).

This prescription is about giving thanks, something that research has shown to have a positive impact on your emotional and physical health.

As you’ll see in this video, many members of our outstanding health care team have already filled the prescription and shared their reasons for being thankful.

So now it’s your turn.

To our team who gives so much each and every day to care for others at Henry Ford, please consider sharing in the comments section below what you’re thankful for this Thanksgiving.

And let’s not forget the “giving” part of Thanksgiving!

I know that many of you will use your time off work this holiday weekend to give back to the community. I’d love to read about your plans in the comments section.

I’d also like to give a heartfelt “thanks” to everyone on our health care team who will be working over the holiday weekend.  We are so grateful to have you on our team and for all that you give of yourselves to return our patients to good health.

Thank You and Happy Thanksgiving!

Share Doc in the D:

Rallying the Detroit Food Trucks

I was looking at an email blast last July promoting the 20th Anniversary of the Concert of Colors at the Max M. Fisher Music Center.

Rather than being drawn to the great artists like the Don Was Detroit All-Star Revue, Tito Puentes and George Clinton, I immediately looked at the Detroit-based food trucks that would be attending the concerts.

You can see how Maslow’s hierarchy works in the Popovich brain: Physiological needs (food, drink), stop there.

You also know that I love the past, and food trucks make me think of the great experiences I had when I was younger, in a distant century, far, far away.

Trucks like “the ice cream truck.” Ice cream just tasted better after running headlong to the curb and waving down the driver who looked like Steve Buscemi on a bad day.  Creamsicle, ice cream sandwiches – wow!

Or, seeing the food trucks outside of the auto plants (my grandfather called them “car shops”), serving up breakfast, lunch and dinner. Big men, gathered around the truck, to get coffee, donuts, sandwiches and the latest gossip before going on or off shift.

So the convergence of these needs, memories and Detroit-based pride created the idea: Henry Ford Hospital Food Truck Rally.

After a bit of thought and negotiation, our first rally happened on a cool, crisp fall day on the tennis courts on our hospital campus.

It’s not every day you can walk outside for lunch and enjoy some of Detroit’s finest, homemade food truck cuisine: spinach pierogi, braised beef short rib tacos, cookie monster ice cream and lightly fried dill pickle spears calledfrickles.”

While the above mentioned foods are certainly not on my published list of essential food groups for hospital employees, I may be willing to modify that previous pyramid to include the culinary delights of People’s Pierogi Collective, Treat Dreams, Concrete Cuisine and Jacques’ Tacos. Continue reading

Share Doc in the D:

Waiting to Live Campaign

Did you know that roughly one-third of the more than 3,000 Michigan residents waiting for organ transplants live in Wayne County, yet only 25 percent of the county’s adults are registered organ, tissue and eye donors?

(By comparison, more than 37 percent of adults statewide and about 43 percent nationally are registered as donors.)

That’s a tremendous gap, one that our partner in organ donation, Gift of Life Michigan, hopes to close through its new ad campaign, “Waiting to Live – Wayne County.”

The campaign features five Wayne County residents – two of whom are Henry Ford Transplant Institute patients – all waiting for life-saving organ transplants.

Henry Ford Hospital has pledged our support to this campaign and our community by asking residents to consider adding their names to the Michigan Organ Donor Registry, a confidential database of people who want to give the gift of life.

I should also note that the Henry Ford Transplant Institute has joined Gift of Life Michigan, the Michigan Eye-Bank, the Michigan Health & Hospital Association and the Donate Life Coalition of Michigan to add one million names to the Michigan organ donor registry too.

As I’ve said before, transplantation of human organs is one of the great accomplishments of modern medical science.

Although still requiring lifelong care with medications and oversight, the transformation of patients, from failing organs to full of life, is truly remarkable. Continue reading

Share Doc in the D:

Transporting Service Excellence

Whether it’s an inpatient arriving for an x-ray or CT scan, or a patient coming in for a routine clinic appointment, getting patients comfortably and safely from Point A to Point B is a vital component of the patient care experience at Henry Ford Hospital.

And if you’ve seen our team of patient transporters in action, you know it’s not an easy job.

Give it a try someday.

From moving a patient safely out of bed, to negotiating too narrow doorways, to maneuvering beds, gurneys or wheelchairs through the maze of corridors and crowded hallways, all while keeping the patient calm and relaxed and ensuring the patient receives a smooth and timely ride to the next destination in their treatment of care.

Have you ever tried just walking through the main hallway during the lunch hour or walking the patient floors during the height of morning patient care and rounding?

Imagine trying to weave through that crowd with a patient, equipment and a gurney.

The job of a patient transporter is essential to the everyday activity of clinicians too.

That’s why I wanted to highlight the important (and at times overlooked) role of the patient transporter, by taking a walk in the shoes of Willard Robinson.

Willard has been with the System for more than 20 years. He’s also someone I consider a “legacy employee,” because his mother also worked many years for the hospital.

Like many of our employees, Willard goes out of his way to ensure he not only does his job, but puts his patients first. Continue reading

Share Doc in the D: