I cannot tell you how proud I am of everyone at Henry Ford Health System for winning the 2011 Malcolm Baldrige National Quality Award.
Let me make that clear: YOU WON THE BALDRIGE AWARD.
But they could not win the Baldrige Award even with all of their aspirations and actions. Only you could.
Nancy and I spoke about this after the site visit. I cannot tell you how we were in awe of the way in which every employee surveyed, individually or in groups, expressed our mission and vision, as well as identified how their work fit into the greater whole of what we do each and every day in restoring patients and communities to health and wellness.
You know that something different is happening when medical and nursing students, who are not yet Henry Ford employees, can express what we do, how we do it, and what it means in their evolution as the next generation health workers.
After winning, my deep reaction to the award is we must get better, as an organization and as individuals making up that organization.
Justin Verlander knew he won the MVP. He already is thinking about how he can be better. We should too.
Our goal should not be a bestowed recognition. Our award should be to provide the absolute best care and service to each and every one of our patients – each time, every time, every encounter.
Many blogs ago, I wrote about Jim Collins who wrote the book Good to Great. I challenged all of us to reach for greatness.
Some of us, at times, feel good is good enough. It is not.
It certainly is not to our patients who deserve and need us to be great for their restoration of their lives and dreams. Each time we do not, in any way, we fail.
Baldrige has confirmed we are a good – make that, a very good organization. It also confirmed that we have the essence of a great institution.
Time to be great, for ourselves and for each and every one of our patients – each time, every time every encounter.