As we move to a new vision statement for Henry Ford, the essential value remains from our prior vision statement:
Providing each patient the quality of care and comfort we want for our families and ourselves.
This letter from Karen Davis – one of our hospital’s administrative nurse managers whose daughter was recently a patient in Henry Ford Hospital’s Emergency Department – exemplifies what that is about:
I couldn’t fall asleep until I wrote this note. First of all, I am happy to say that in my almost 6.5 years as a Henry Ford Hospital employee, no one in my family has had to utilize our emergency facilities.
From the second we arrived, the Emergency Department staff was unbelievable!
Everyone came out of the woodwork to help Jennifer: Cindy helped start her IV, and the short, blond-haired triage nurse (I’m sorry, I didn’t get her name) and Jeff, the charge nurse, got her medicated, comfortable and whisked us back to the pediatric area.
There, we were met by Sarah, another charge nurse, staff nurses Mark and Ebony, and the PA, Jackie.
What terrific staff!
All of a sudden, my family was their family too!
What a great feeling that my “nursing hat” was off and my “mom hat” could be worn comfortably. Talk about being able to feel relaxed during a stressful situation.
They had Jennifer so comfortable, and actually had her laughing a bit, all within an hour. Hats off to you and all of them!
As I listened to different families and their “situations” all around us, I realized that these front-line folks really deal with a lot in the emergency department. They should all be commended.
I can honestly say, after spending today in a stressful situation, I am so glad to be a part of the Henry Ford family!
There isn’t another hospital – anywhere – that would have taken care of my precious child as they did!
So whether it is in huddles, staff meetings or just one-on-ones with your staff, please read this letter to all of them and let them know just how grateful Miles, Jennifer, her brothers Andrew and Ian, and I are for taking such care of us!
Ok, I can fall asleep now. I will be at work in the a.m. before I know it!! 🙂
Karen B. Davis, RN, BSN
Administrative Nurse Manager, Orthopaedics
Now our challenge is to do this for our extended family of patients, families, visitors and communities:
Each patient… Every patient… Every encounter… Every time